Guide · SMBs
What is an AI receptionist — and why multi-channel wins
An AI receptionist (also: AI front desk, AI secretary) is software that answers customers when you can’t — typically on chat or phone — collects useful data and books. Kelovix Centralino is the multi-channel chat version built for SMBs.
What it does in practice
The customer writes on WhatsApp, Instagram or the website. The AI receptionist replies in seconds, asks for date/time/service (or room, covers, visit…) and closes the request. On Kelovix Centralino Completo the appointment also goes to Google Calendar. You can take over the chat anytime.
- Replies only when they write (reply-only) — no cold spam
- One brain across WhatsApp + Instagram DM + website chat
- Setup by Kelovix: you send the data, zero Meta tokens to manage
Multi-channel vs phone-only
Many European “AI switchboards” are phone-first: they handle calls; WhatsApp is often an add-on. For hotels, restaurants, salons and practices, a large share of requests already arrives in chat. Kelovix Centralino starts there: a unified inbox where customers write, not only where they call.
If you only need voice, consider a phone product. If you need to close bookings on WhatsApp, Instagram and the website — with white-glove setup and zero cold messages — Kelovix Centralino is the multi-channel answer.
Who it’s for
SMBs and professionals where the team is already at capacity: hospitality, food, beauty, health, legal, workshops, real estate. Dedicated pages:
Pricing at a glance
Essenziale — setup €490 + €99/month: WhatsApp + website chat.
Completo — setup €690 + €149/month: WhatsApp + Instagram DM + website + Google Calendar.
Full plans: kelovix.com/#prezzi
FAQ
- Does an AI receptionist replace human reception?
- No: it handles inbound chats (WhatsApp, Instagram, website) when the team is busy or after hours. You can take over any conversation. Phone calls stay yours unless you have a voice product.
- Are phone AI receptionists and multi-channel the same?
- No. Voice-only AI switchboards answer calls. Kelovix Centralino is chat-first: WhatsApp + Instagram DM + website chat — where many customers already write to SMBs.
- How much does Kelovix Centralino cost?
- Essenziale: setup €490 + €99/month (WhatsApp + website). Completo: setup €690 + €149/month (WhatsApp + Instagram DM + website + Google Calendar). White-glove setup included.
Try Kelovix Centralino
Multi-channel inbox demo — same brain as production. Or activate with setup done by us.